Metropolitan Transports, one of the leading global provider of international moving services, headquartered in São Paulo, SP – Brazil., announced today that its international and domestic division has successfully certified to the new ISO 9001:2015 standards.
Last year, Pedro Mello, CEO of the GROUP, made the strategic decision to upgrade its ISO 9001:2008 Quality Management System certification to the latest ISO 2015 standards to get ahead of the December 2018 deadline. Certified organizations were allowed three years to complete the requirements to the new standards, however, due to Metropolitan´s goal to drive an additional customer-focused technology innovation in 2019, the decision was made to complete the transition in advance.
“Led by Fabricio Bertoldo, Deputy of CEO, the quality team spent the last Semester of 2018 providing organizational guidance in relation to the requirements. After an extensive review of our quality management system and operational programs, it was concluded that our project met all the updated requirements and certified our organization to the new ISO 9001:2015,” said Fabricio.
Some changes to the ISO standards were made to take into account different challenges that our business face today. For example, “globalization has triggered a faster interaction and a more agile communication with our customers and suppliers. Therefore, an organized workflow and a transparent communication process is a key factor to successfully manage today´s more complex supply chains, which means there are increased expectations from all parties involved,”. Leadership and management commitment are also major areas of increased focus in the new ISO standards.
“Our goal now will be to finalize the development of the Dow Jones Tool ( through OMNI guidance ) to ensure accountability, quality control, and management at all levels of our organization.”, Pedro Mello stated.